RETURNS & EXCHANGES

We want you to be pleased with your Via Bella Mercantile purchase.

Because many of our pieces are handmade, vintage, antique, restored, repurposed, custom, or one-of-a-kind, all sales are considered final unless otherwise stated on the individual product listing or agreed to by Via Bella Mercantile.

Please carefully review product photographs, descriptions, dimensions, condition information, and other available details before purchasing.

If you believe you received the wrong item or your merchandise arrived damaged, please contact Via Bella Mercantile promptly after delivery so we can review the situation.

Custom and personalized merchandise is non-returnable unless the item arrives damaged or there was an error on our part.

Any return or exchange approved by Via Bella Mercantile must be authorized before the merchandise is returned.

Unauthorized returns may not be accepted.

DAMAGED SHIPMENTS

If your order arrives damaged, please keep the item and all original packaging.

Please photograph:

• The damaged item

• The shipping box or container

• The packaging materials

• Any visible damage to the exterior of the package

• The shipping label, when possible

Contact us as soon as reasonably possible after delivery and provide the photographs and relevant order information.

We will review the circumstances and determine the appropriate next step. When applicable, we may also assist with information required for a shipping-carrier claim.

Please do not discard damaged merchandise or its packaging before contacting us, as the carrier may require it as part of a claim.